Privacy Policy

Information We Collect

We collect information that enables us to deliver a secure and personalised gaming experience. This typically includes details provided during account registration, such as your name, date of birth, email address, postal address, and telephone number. We also gather verification data required by gambling regulations, including copies of identification documents where necessary to confirm your age and identity.

In addition to information you give us directly, our systems automatically record technical data each time you visit the site. This may include your IP address, login information, browser type and version, device operating system, time zone settings, and pages visited. We do not collect sensitive personal data beyond what is strictly required for regulatory compliance and service delivery.

How We Use Your Information

Your personal data is used only for legitimate purposes connected with your use of our services. This includes creating and managing your account, processing deposits and withdrawals, verifying your identity to meet legal obligations, providing customer support, and improving our games and website functionality.

We may also use your contact details to send important service messages, such as account security alerts or updates to our terms. Where you have given clear consent, we may occasionally send promotional offers tailored to your preferences. You can change these preferences or withdraw consent at any time through your account settings.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist in operating our platform. These partners include payment processors, identity verification agencies, customer support platforms, and marketing service providers who are contractually obliged to keep your information secure and use it only for the purposes we specify.

Disclosure may also occur where required by law, for example to comply with licensing conditions, respond to lawful requests from regulatory bodies, or protect the rights, property, or safety of Slots Muse Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse site traffic, and prevent fraudulent activity. Some cookies are essential for the site to function correctly, such as maintaining your logged-in status and ensuring game performance.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of certain features on our platform. We regularly review our use of these technologies to ensure they remain necessary and proportionate.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, accidental loss, or disclosure. These measures include encryption of sensitive information, secure servers, regular security audits, and strict access controls for staff who handle customer data.

While we strive to maintain the highest standards of security, no system can guarantee complete protection. You also play an important role by keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised use of your account.

Your Rights

Under applicable data protection laws, you have several rights regarding your personal information. These include the right to access the data we hold about you, request corrections to inaccurate information, request deletion of your data in certain circumstances, and object to particular types of processing.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by law and may ask for proof of identity to protect your privacy. Please note that we may need to retain certain information for regulatory or legal reasons even after a deletion request.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure suitable safeguards are in place through approved contractual agreements and security standards.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be notified to you by posting the updated policy on our website and, where appropriate, by direct communication. We encourage you to review this page periodically so you remain informed about how we protect your information.

This Privacy Policy was last updated on 15 March 2025.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility on our website or by emailing [email protected].